Terms & Conditions

Welcome to our website. We are a leading furniture supplier in Australia.  We offer a vast range of furniture, decor & lighting.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason.
  • We reserve the right to correct any errors or misprints and we have no responsibility if any of the goods or services advertised on the Site are unavailable. Backorders will be recorded and delivered when available unless otherwise advised.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.


Terms and Conditions

That Coastal Look” (referred to as “That Coastal Look”, “we”, “us”, “our”) is the owner and publisher of the content contained in this website (“Site”). Your use of this Site is subject to these terms and conditions (“Terms”), our Privacy Policy and any other laws or regulations which apply to this Site. If you do not accept these Terms, you must refrain from using the Site.

Please review the following terms and conditions that form our ‘Terms and Conditions’ as these govern your use of and purchase of products from our site. By accessing, browsing, or using this site, you acknowledge that you have read, understood, and agree to be bound by these ‘Terms and Conditions’. If you do not agree to these ‘Terms and Conditions’, then please do not use this site.

Revisions to Terms and Conditions
That Coastal Look may revise and/or amend these “Terms and Conditions” at any time at its absolute discretion by posting revised terms. You agree that, in the event that any portion of these “Terms and Conditions” is found to be unenforceable, the remainder of these “Terms and Conditions” remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by these “Terms and Conditions” as so revised. You should therefore periodically visit this page to determine the current “Terms and Conditions” to which you are bound.

  1. Products and Services

That Coastal Look operates the Site as an online store for the sale and purchase of retail goods.

The Site may contain information from a number of suppliers of retail products. The Site provides you with the opportunity to purchase goods or services provided by suppliers to That Coastal Look for sale on the Site.

We are not an agent for the suppliers, nor are we an agent for any third party suppliers of any goods or services that are advertised on the Site.

The information contained on the Site about goods and services offered by a supplier is provided by that supplier. We do not monitor, verify or endorse information submitted by suppliers for posting on this Site and you should be aware that such information may be inaccurate, incomplete, out of date and may change at any time.

Orders can be placed 24 hours a day via our website www.thatcoastlalook.com.au.

  1. Payment

Full payment must be received prior to dispatch. Orders can be paid by PayPal or Credit Card, Visa and Mastercard or after pay only. We do not accept AMEX or Diners. No COD shipments are accepted.

In relation to ensuring your safety when making online credit card payments, always look for ‘https://’ in the address bar as well as the padlock or key symbol in the bottom right-hand corner of your browser window. Please note if you are using IE 7 Windows browser, the padlock can be found in the top right-hand corner at the end of the address.

  1. Your Order

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. The sale contract is therefore concluded in Victoria, Australia.

In the event that a product is out of stock That Coastal Look will contact you by email to give you an indication as to availability and an anticipated delivery time. If you have paid for an item/s that has subsequently sold out or is unavailable and you do not wish to proceed with your order you will be offered a full refund or exchange for other items.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.

  1. Delivery

Goods will only be dispatched on receipt of full payment. Please allow 24 hours from receipt of payment for your order to pass quality assurance and be dispatched. Product shipping is based on availability; for stock goods please allow shipping to take between one to fifteen days from the date of payment based on delivery location. Bulk orders are delivered by a furniture removalist and may be subject to longer lead times. All orders are shipped FOB from our various warehouse locations with freight added to all orders. Freight is an additional charge to be incurred by the purchaser unless otherwise stated, freight is applicable on all orders and That Look Group will determine the appropriate and cost-effective shipping mode and carrier.

Delivery Fees: Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

Delivery time: Each product listing includes the estimated dispatch time frame for that product. Typically, items listed on the website will be dispatched from our warehouse within 24 to 72 business hours. In some cases, the estimated dispatch time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery Timescales: We generally say allow 7-14 days for delivery depending on your delivery address. For many country locations, WA, NT & Tasmania please allow approx. 2-3 weeks. If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery. In most cases we expect delivery to have been completed within 10-21 days of placement of your order, depending on where you live, however, please note that on occasion delivery times may change based on factors outside of our control such as supply interruptions or your delivery location.

While That Coastal Look will make every effort to deliver an order on time, we cannot be held responsible if an order is delayed for any reason beyond our control.

4A. Free Shipping Conditions

Orders over a certain value may be eligible for free shipping Australia wide on goods that can be sent by a general courier service only. For items requiring delivery by a furniture carrier free freight is limited to metro Melbourne, Sydney, Brisbane & Gold Coast. We reserve the right to cancel an order that does not meet our shipping terms.

Free shipping, flat rate, capped price or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it will only be available on selected products and to selected locations.

The following postcodes are excluded from all shipping promotions:

800 – 886, 2898 – 2899, 4183 – 4184, 4216, 4385 – 4498, 4507, 4680, 4700 – 4746, 4801 – 4807, 4816 – 4830, 4871 – 4876, 4890 – 4895, 5641 – 5734, 6033 – 6044, 6084, 6123 – 6124, 6161, 6173 – 6176, 6207 – 6230, 6232 – 6799, 7012, 7017, 7020, 7022 – 7055, 7109 – 7216, 7252 – 7470

The following postcodes are included for promotions going to specific metro locations:

Sydney Metro: 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2745-2750, 2759-2770

Melbourne Metro: 3000-3062, 3065-3097, 3101-3138, 3140-3207, 3800-3805, 3975-3976

Brisbane Metro: 4000-4037, 4051-4078, 4101-4179, 4300-4301, 4500-4502

Adelaide Metro: 5000-5115, 5120-5121, 5125-5127, 5158-5169, 5950

Perth Metro: 6000-6032, 6050-6077, 6081-6083, 6090-6122, 6125-6126, 6147-6160, 6162-6172, 6180-6182, 6970

While That Coastal Look will make every effort to deliver an order on time, we cannot be held responsible if an order is delayed for any reason beyond our control.

  1. Customer Service

For questions about the status of an order, availability, sizes or finishes, please email Head Office at info@thatcoastallook.com.au

  1. Damages & Shortages

That Coastal Look and our partners inspect and carefully packs your order before shipping with every effort made to ensure they arrive in the best possible condition. All shipments should be inspected immediately on arrival. ALL CLAIMS FOR DAMAGE AND OR SHORTAGES MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled.


  1. Returns/Refunds/Exchanges

We do not issue refunds or exchanges. Only faulty or damaged goods may be returned and are subject to authorisation at That Coastal Look’s discretion. Some of That Coastal Look products are handmade and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and items cannot be returned for this reason.

Paypal Returns: This Service is available at no additional cost to PayPal account holders who have registered for it. For more information please refer to the PayPal Returns page.

  1. Website Images

Whilst every effort has been made to represent our products as accurately as possible on our website, a digital representation of our products may vary between personal devices (including but not limited to Ipad, iPhone and other tablets, laptops or desktops). That Coastal Look cannot be held responsible for these variations in colour and finish.

  1. Cancellations

Cancellations and amendments can only be accepted before payment is received. We do not issue refunds. Order cancellations that are made after receipt of payment will incur a 20% handling fee of entire order value. Cancellations are not accepted for already dispatched orders.

  1. Pricing

Prices are subject to change without notification.

  1. Backorders

Every effort is made to ship orders quickly and as complete as possible, but on occasion, items will be back ordered based on availability. A 50% deposit is required to secure back ordered stock on incoming shipments. Backorders without a deposit are not guaranteed. Ordered items that are in stock require full payment at the time of ordering.

  1. Intellectual Property

This Site and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this Site, are owned by us, or in some cases, a related body corporate or third party. These intellectual property rights are protected by Australian and international laws.

You may view our Site and its contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish, or display within another website, or create derivative works from any part of this Site, or commercialise, any information obtained from any part of this Site without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.

Nothing contained on this Site is to be interpreted as a recommendation to use any information on this Site in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this Site will not infringe such intellectual property rights.

  1. Limited Warranty

As That Coastal Look products are sourced globally and often produced and finished by hand regrettably we are unable to warranty products beyond being delivered in good order.

  1. Disclaimer

Many That Coastal Look products are handcrafted in artisan factories all around the world. Small irregularities in shapes, colour, surfaces and finishes are hallmarks. Any order placed by you in the manner described in this site is an offer by you to purchase a particular product for the price specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered, prior to the goods being dispatched to you.

That Coastal Look may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on www.thatcoastallook.com.au That Coastal Look reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order.

All prices quoted on www.thatcoastallook.com.au are in Australian dollars.

  1. Title, Payment and Risk
    Title to the goods purchased on this site does not pass from That Coastal Look to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery or the collection of the goods by, a postal or courier service. You should consider whether to obtain any suitable insurance in respect of the goods.
  2. Site Contents, Ownership and Use Restrictions
    This site is protected by copyright under the laws of Australia and, through international treaties, other countries.

Unless otherwise indicated, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support, this site, including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved, by That Coastal Look. You are not authorised, without the prior, written permission of That Coastal Look to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from, our website.

All trademarks, brands and names appearing on this site are the property of their respective owners.

Nothing contained on this site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the site without the express written permission of That Coastal Look or third party owner.

Product information and illustrations are published with the permission of the relevant manufacturers, suppliers and/or owners of that product. Images are representative only and copyright to the manufacturers and/or owners. Whilst the product information has been carefully checked, its accuracy cannot be guaranteed.

  1. Disclaimer of Liability
    To the extent permitted by law, That Coastal Look will not be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:

(a) the use, copying, or display of the contents of this site;
(b) goods or services supplied by That Coastal Look under these “Terms and Conditions”, or
(c) a failure or omission on the part of That Coastal Look to comply with its obligations under these “Terms and Conditions”.

  1. Disclaimer of Warranty

That Coastal Look is providing this site and its contents on an “as is” basis and use of this site is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the site.


Illustrations on this Site are for purchasing guidelines only. Manufacturing changes can result in variations to illustrations. All measurements and capacities are approximate and can vary due to manufacturing changes.

We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this Site or to its availability, functionality or performance, except as otherwise provided under any applicable law. You expressly agree that your use of the Site is at your sole risk.

We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this Site or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this Site. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

The use of the information on this Site is at your own risk. To the maximum extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this Site or provided through this Site through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third-party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.

You agree to indemnify us, our officers, employees, shareholders, agents and other persons involved in the creation of this Site from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this Site, any information that you provide to us via this Site or any damage that you may cause to this Site. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trademark infringement and breaches of the Trade Practices Act 1974 (Cth).

  1. Indemnity
    You indemnify us, and our respective owners, directors, officers, employees and agents, from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered, or likely to be incurred or suffered by us, as a direct or indirect consequence of you using this site or your breach of these ‘Terms and Conditions’.
  2. Termination
    Your ability to purchase goods from this site may be terminated by That Coastal Look at any time without notice. All restrictions, granted by you and limitations of That Coastal Look liability will survive termination.

The Terms and Conditions are effective until terminated by That Coastal Look and That Coastal Look may terminate this agreement and your access to the site at any time without notice.

  1. Governing Law
    That Coastal Look controls and operates this site from its office in Victoria, Australia. These ‘Terms and Conditions’ are governed by the laws of the State of Victoria. You and That Coastal Look agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria. If you choose to access this site from a location other than Victoria, you are responsible for compliance with applicable local laws.
  2. Secure Data

Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You, therefore, transmit to this Site at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the Site, please contact us immediately by email

  1. Viruses

Given the nature of the internet, we cannot guarantee that this Site is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this Site will be uninterrupted, error-free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this Site, and, to the maximum extent permitted by law, we disclaim all liability for any errors, omissions and faults.

You must take your own precautions to ensure that the process which you use for accessing this Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we accept no responsibility for any interference or damage to your own computer system which arises in connection with your use of this Site or any linked website.

  1. Cookies

We may use cookies to gather data in relation to this Site and you consent to us doing so (although you may be able to disable cookies on your web browser).

Use of Your Information and Material

We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this Site may be improved or materials which we may add to this Site. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

  1. Privacy Policy

If we collect your personal information we do so in accordance with our Privacy Policy available on this Site. The Privacy Policy explains how we manage your personal information in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

  1. Competitions

From time to time competitions and promotions (“Competitions”) may be posted on this Site. We shall publish the relevant terms and conditions of the Competitions. Please ensure you read the terms and conditions of a Competition before you enter into a Competition.

  1. General

We may, from time to time, add or remove information, products or services from this Site without notice.

We reserve the right to amend these Terms at any time without notice, and we may terminate your access to this Site at any time without notice. Your continued use of this Site following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this Site is terminated, all disclaimers and limitations of liability set out in these Terms will survive.

That Coastal Look, its representatives are not liable to you for any loss of connection with the use of this site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Reference to “Site” means the whole or any part of the web pages located on this webpage (including but not limited to any element of design, underlying code, text, sounds, graphics, animated elements or any other content).

  1. Contacting That Coastal Look

If you have any questions regarding these terms and conditions, the practices of That Coastal Look or any issues relating to this website please contact us at info@thatcoastallook.com.au.