Delivery Goods will only be dispatched on receipt of full payment. Please allow 24 hours from receipt of payment for your order to be processed. Product shipping is based on availability; for stock goods please allow shipping to take between one to fifteen days from the date of payment based on delivery location. Bulk orders are delivered by a furniture removalist and may be subject to longer lead times. All orders are shipped FOB from our various warehouse locations with freight added to all orders. Freight is an additional charge to be incurred by the purchaser unless otherwise stated, freight is applicable on all orders and That Look Group will determine the appropriate and cost-effective shipping mode and carrier. PLEASE NOTE:  We will not in any circumstance deliver goods to a post office box. Delivery Fees Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service. Delivery time Typically, items listed on the website will be dispatched from our warehouse within 24 to 72 business hours. In some cases, the estimated dispatch time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched or if we anticipate delays. Risk of the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery. Delivery Timescales We generally say allow 7-14 days for delivery depending on your delivery address. For many country locations, WA, NT & Tasmania please allow approx. 2-3 weeks. If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery. In most cases we expect delivery to have been completed within 10-21 days of placement of your order, depending on where you live, however, please note that on occasion delivery times may change based on factors outside of our control such as supply interruptions or your delivery location. While That Coastal Look will make every effort to deliver an order on time, we cannot be held responsible if an order is delayed for any reason beyond our control. Free Shipping Conditions Orders over a certain value may be eligible for free shipping Metro Australia wide on goods that can be sent by a general courier service only. For items requiring delivery by a furniture carrier free freight is limited to metro Melbourne, Sydney, Brisbane, Adelaide, ACT. We reserve the right to cancel an order that does not meet our shipping terms. Free shipping, flat rate, capped price or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it will only be available on selected products and to selected locations. The following postcodes are excluded from all shipping promotions: 800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845 ,846, 847, 850, 851, 852, 853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6161, 6207, 6208, 6209, 6210, 6211, 6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253, 6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316, 6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353 ,6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396, 6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430, 6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461,6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472,, 6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515, 6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574, 6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799 and all of Tasmania and the Northern Territory. The following postcodes are included for promotions going to specific metro locations: Sydney Metro: 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2745-2750, 2759-2770 Melbourne Metro: 3000-3062, 3065-3097, 3101-3138, 3140-3207, 3800-3805, 3975-3976 Brisbane Metro: 4000-4037, 4051-4078, 4101-4179, 4300-4301, 4500-4502 Adelaide Metro: 5000-5115, 5120-5121, 5125-5127, 5158-5169, 5950 Perth Metro: 6000-6032, 6050-6077, 6081-6083, 6090-6122, 6125-6126, 6147-6160, 6162-6172, 6180-6182, 6970 While That Coastal Look will make every effort to deliver an order on time, we cannot be held responsible if an order is delayed for any reason beyond our control.